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How we protect you at Carlton Hotel

We and our staff will do our utmost to ensure that you have a relaxing and, above all, safe holiday. Nevertheless, we ask for your cooperation - please keep your distance where necessary and reasonable in order to preserve your freedom and that of other guests. In this way, together we create a safe space for a soothing time-out.

Masks are compulsory in all closed areas, despite vaccination, recovery and testing.



  • All employees have received training in our concepts and hygiene guidelines.
  • All employees in all areas wear protective masks and are regularly tested for the Corona virus.
Ă–ffentliche Bereiche

Public Areas

  • Hand sanitiser has been provided in all public areas.
  • All handles, control buttons, switches, door handles, handrails, counters etc. are being disinfected more frequently.
  • We are happy to provide face masks and to check temperatures on request.
  • Lifts may only be used with guests from your party.


  • Room service remains available 24 h.
  • Please let us know if you do not want your room to be cleaned during your stay with us.

Transfer, Shuttle & Valet Parking

  • The free 24 h limousine service within St. Moritz, as well as transfers from and to St. Moritz station and Samedan airport, remain available.
  • All high-touch points in hotel vehicles will be disinfected after every journey.
  • The free parking service will remain available to our guests as usual. Drivers will wear masks.


  • All guests will be seated by a member of staff and will not be able to choose which table they sit at.
  • Room service remains available 24 / 7.
  • Hand sanitisers have been provided next to all restaurant entrances.
  • Tables should be reserved in advance.
Spa Bereich

Spa and Wellness Area

  • Spa employees will wear masks.
  • 2G (vaccinated or recovered) applies to all public areas and to all treatment areas.
  • 2G+ (vaccinated or recovered plus tested) applies in the sauna and steam rooms as well as in the pool area.
Kids Club

Kids Club

  • Our kids club is only open to children. We would ask parents to leave their little ones at the entrance.
  • Cleaning, disinfecting and airing of the whole Kids’ Club will be intensified.

Due to the constantly changing situation, our security measures may have to be adapted at short notice.

Tschuggen Hotel Group