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How we protect you at Carlton Hotel

Mitarbeitende

Employees

  • All employees have received training in our concepts and hygiene guidelines.
  • All employees in all areas will wear face masks.
Öffentliche Bereiche

Public Areas

  • Hand sanitiser has been provided in all public areas.
  • All handles, control buttons, switches, door handles, handrails, counters etc. are being disinfected more frequently.
  • We are happy to provide face masks and to check temperatures on request.
  • Lifts may only be used with guests from your party.
Zimmer

Rooms

  • Room service remains available 24 h.
  • Please let us know if you do not want your room to be cleaned during your stay with us.
Transfer-Shuttle

Transfer, Shuttle & Valet Parking

  • The free 24 h limousine service within St. Moritz, as well as transfers from and to St. Moritz station and Samedan airport, remain available.
  • The free shuttle from and to Corviglia Ski Station may only be used with guests from one party at the same time.
  • All high-touch points in hotel vehicles will be disinfected after every journey.
  • The free parking service will remain available to our guests as usual. Drivers will wear masks.
Restaurants

Restaurants

  • All guests will be seated by a member of staff.
  • All the restaurants and the bar in the hotel are open. 
  • Hand sanitisers have been provided outside the entrances to all restaurants.
  • We will serve breakfast as usual in the Restaurant Romanoff with an extensive à la carte selection.
  • Room service orders will be protected by a food cover and handed over at the door to the room. We will only enter guest rooms if this is specifically requested.
  • Table reservations are recommended.
Spa Bereich

Spa and Wellness Area

  • Spa employees will wear masks.
  • Only a limited number of guests may use our saunas, steam baths and the swimming pools at the same time. 
  • Please also maintain a distance of 1.5 metres in the shower and changing areas.
  • Only three guests may be in the fitness room at the same time. After each training session, the equipment will be thoroughly disinfected by our spa team.
Kids Club

Kids Club

  • Our kids club is only open to children. We would ask parents to leave their little ones at the entrance.
  • Cleaning, disinfecting and airing of the whole Kids’ Club will be intensified.

Due to the constantly changing situation, our security measures may have to be adapted at short notice.

Tschuggen Hotel Group