Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.
Arrival and departure
Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.
Start your vacation relaxed and send your luggage ahead! You can find more information here:
If you need to postpone or cancel your booking, the following cancellation policy applies:
Your reservation can be cancelled free of charge up to 21 days before you arrive during the high season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 7 days before you arrive during the low season. We will then charge 100% of the total booked price. This also applies to no-shows or delayed arrivals and early departures.
A special cancellation policy applies over the festive period.
Special booking and cancellation policies apply for group bookings.
Children and adolescents
Children up to the age of eleven stay in their parents’ or grandparents’ room free of charge. Additional beds for children from the age of 12 years and above are charged at CHF 350 per night (includes breakfast and CHF 100 credit for food and drink) and can be booked in Junior Suites (55 qm) and above.
The compulsory visitor's tax of CHF 5 per guest (from 12 years) and night will be charged separately.
Contact our Spa
For further information please feel free to contact our Carlton Spa team using +41 81 836 70 80 or [email protected]
09.00 - 14.00 hrs by appointment
14.00 - 19.00 hrs by appointment
Single Spa entrance following a cosmetic or massage treatment
With treatment & appointment
10 Entries subscription
Guests of Guests
Invited guests of our hotel guests
For two hours, every further hour CHF 100
Well-behaved dogs are welcome at the Carlton Hotel and are allowed in the lobby, the bar, the Da Vittorio restaurant and on the "Sonnestrasse". We charge CHF 45 per dog and night, without food.
What you and your dog can expect:
We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.
On Christmas Eve and New Year's Eve, we look forward to welcoming gentlemen in smoking or black tie and ladies festively elegant.
Different minimum stays and cancellation policies apply over the festive period. Our Reservations team will be happy to send you an individual offer for your stay over the festive period.
Please note that there is a minimum stay of nine nights over New Year's Eve.
Children aged 16 years and above may enter the fitness studio. Children aged 12 years and above may enter if they are accompanied by an adult.
Food and drink credit
Every day we gift you a culinary credit of CHF 100 per person. This credit is valid for up to two persons per bedroom from 12 years of age and can be redeemed in the hotel's own restaurants as well as in the room service. It is non-transferable, cannot be cashed out and expires daily.
Package and specials policy
The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.
Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 40 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.
All prices in CHF (Swiss Francs) incl. VAT. Prices subject to change.
Rates for non-residents
The Carlton Spa is opened daily by appointment and availability to non-residents. The price includes free use of the entire Carlton Spa with gym, sauna and steam bath area, relaxation rooms and the water world, including bathrobe, bath towels, refreshments and fruit.
Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.
All suites, public areas, and the Carlton Spa are non-smoking areas.
The entire spa team of the Carlton Hotel would like to give you a warm welcome and the best possible service. So that you can switch off in our haven of tranquillity and thoroughly enjoy your stay, we would like to give you the following information in advance:
Our aim is to make your stay with us a thoroughly enjoyable experience; we hope that you will find the following information useful: For your own convenience please arrive 10 minutes prior to your appointment. If you are unable to attend the agreed appointment, please notify us at least 24 hours beforehand. A 100% charge has to be levied for reservations cancelled less than 24 hours in advance. For no-show appointments, the full service fee will be charged. If you arrive late for your appointment and your therapist or treatment room are booked afterwards, we regret that your session will have to be shortened accordingly.
Please note that smoking is not permitted throughout the spa area. Out of courtesy to other spa users and confidentiality reasons, we would ask you not to use your mobile phone. Animals are not allowed on the premises.
Spa Opening Times
Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Carlton Hotel St. Moritz. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.
Travel cancellation insurance
To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.