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Good to Know

Arrival & departure

Your room will be available to you from 3 pm on the day of your arrival until 12 pm on the day of your departure.

Food & drink credit

Your room price includes a daily food and drink credit of CHF 100.00 per guest (up to two guests per room). This credit can be used in all restaurants, but cannot be transferred or exchanged for cash, and expires daily.

Minibar

The charge for the minibar, which is replenished once a day, is included in the price of the room.

Transfer

We are delighted to offer you a free shuttle service to the Corviglia ski lift and a 24-hour Bentley limousine service in St. Moritz. If you require a transfer within Switzerland or to neighbouring countries, we will be happy to organise this for you. Please contact our Reservations team on [email protected] for bookings and information on prices.

Parking

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 40.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Children

Children up to the age of eleven stay in their parents’ or grandparents’ room free of charge. Additional beds for children from the age of 12 and above are charged at CHF 350.00 per night (includes breakfast and CHF 100.00 food and drink credit) and can be booked in Junior Suites (55m2) and above.

Dress code

We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

Dogs

Dogs are welcome in the suites (CHF 60.00 per dog and night, excludes food) and may be brought into the lobby, bar and Restaurant Da Vittorio – St. Moritz.

Smoking

All suites, public areas, and the Carlton Spa are non-smoking areas.

Included services

All prices are listed in Swiss francs and include the following services:

  • Daily Swiss breakfast buffet
  • Daily CHF 100.00 food and drink credit per guest
  • 24-hour Bentley limousine service in St. Moritz
  • Shuttle service to the Corviglia ski station
  • Access to the 1200 m2 Carlton Spa
  • Butler service
  • Minibar
  • Wifi
  • Service and VAT

The compulsory visitor's tax of CHF 5 per guest and night will be charged separately.

Packages

The hotel reserves the right to set aside a certain number of rooms for packages. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Guarantee and cancellation policy

Your reservation must be guaranteed with your oral or written confirmation plus your credit card details or payment of a deposit.

If you need to postpone or cancel your booking, the following cancellation policy applies:

  • May be cancelled free of charge up to 14 days (low season) or 30 days (high season) prior to your arrival.
  • We will charge 50% of the booked package price for cancellations from 13 to 7 days (low season) or 29 to 15 days (high season) prior to your arrival. 
  • Cancellations made after these times, no-shows, late arrivals, and early departures will be charged at 100% of the package price.
  • Exception: the cancellation period is 90 days over the festive period. 

It goes without saying that we will do our utmost to re-sell the room so that you do not incur any costs. However, we reserve the right to charge you the full price of the package if we are unable to re-let the room to another guest.