Our hotels

FAQ

Find answers to your frequently asked questions. If you can't find what you're looking for here please just get in touch and a memeber of our team will be able to help you.

Arrival and departure

Your room or suite will be available to you from 3 pm on the day of your arrival and until 12 pm on the day of your departure. If you arrive early or leave late, our Concierge team will be happy to look after your luggage for you.

Start your vacation relaxed and send your luggage ahead! You can find more information here:

Cancellation policy

General cancellation policy

If you need to postpone or cancel your booking, the following cancellation policy applies:

Your reservation can be cancelled free of charge up to 7 days before you arrive during the winter season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.
Your reservation can be cancelled free of charge up to 3 days before you arrive during the summer season. We will then charge 100% of the total booked price. This also applies to no-shows and delayed arrivals or early departures.

Over the festive season % during the high season special cancellation conditions apply:

Reservations during the festive season in combination with New Year's Eve from 25.12.2022 until 01.01.2023 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.

Special booking and cancellation policies apply for group bookings.

Children and adolescents

We will be happy to prepare our sofa beds for you in the Junior Suite room category and above. Additional beds are also available in this room category and above. An additional adult is charged at CHF 200.00 per person and night. Children up to and including three years of age can stay free of charge and we provide a free cot in every room category. We charge CHF 100.00 per child and night for children aged between 4 and 11 years

Contact our Spa

For further information please feel free to contact our Tschuggen Bergoase Spa team using +41 81 378 99 99 or [email protected]

Day Spa

Including a 25-minutes relax massage and a light lunch at the Spa Lounge
by appointment

CHF 200

Single entrance following a treatment
3 hours
CHF 35

Guests of Guests
Invited guests of our hotel guests
CHF 50

Spa Suite Muscida
for 2 hours (each additional hour 100)
CHF 300

Spa Suite Polaris
for 2 hours (each additional hour 100)
CHF 400

Dine Around and Half-board

In the winter you can make the most of a daily five-course menu in the evenings in our Grand Restaurant. In The Basement restaurant you may choose a three course menu from the à la carte offer or you can put the daily half-board price towards the menu price from three courses onwards in the La Brezza restaurant. At lunchtime, a three-course à la carte menu is available to you in the La Collina restaurant.

Half board can only be booked for the entire stay and is charged per person per day (CHF 60 in summer and CHF 70 in winter).

The regular Dine Around price will apply for teenagers aged 12 and over. Children up to 11 years eat à la carte, the price is calculated according to consumption.

Dogs

Well-behaved dogs are welcome in the Tschuggen Grand Hotel and are permitted in the lobby, the Grand Salon, the bar, the La Collina restaurant at lunchtime and, in winter only, The Basement restaurant, in the evening. We charge CHF 45.00 per dog and night, without food.

You and your dog can expect:

  • A welcome treat for your four-legged friend
  • Up to two dogs per hotel room are welcome
  • Dog blanket, so that your four-legged friend has even sweeter dreams
  • Water and food bowls are provided in the room
  • Dog waste bags are available from Robidog dog waste bins in the town

Dress code

We want you to feel comfortable during your time with us. Your smart-casual appearance will help maintain the ambience that is so distinctive of our hotel and contribute to a pleasant atmosphere.

We look forward to welcoming gentlemen in shirts and jackets (no jeans) in our Grand restaurant during the festive season. The New Year's Eve dress code is black tie or a dark suit and tie. In our other restaurants, we look forward to welcoming you in smart-casual attire.

Fitness studio

Children aged 16 years and above may enter the fitness studio. Children aged 12 years and above may enter if they are accompanied by an adult.

Festive period

Reservations during the festive season in combination with New Year's Eve from 25.12.2022 until 01.01.2023 can be cancelled free of charge 60 days prior arrival. If the cancellation is made after, the hotel reserves the right to charge 100% of the full package price. A full payment is required until 60 days prior arrival.

Package and specials policy

The hotel reserves the right to set aside a certain number of rooms for specials. This means that rooms may no longer be available for the package of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for external services provided by third parties.

Parking

Outdoor parking spaces in front of the hotel are available to our guests free of charge. Reserved spaces in the garage are charged at CHF 30.00 per day. The hotel will not be responsible for theft of or damage to any vehicles belonging to guests or contents of vehicles left in our car park or brought into our car park unless the theft or damage are caused by intent or gross negligence on the part of the hotel.

Prices

All prices are listed in Swiss francs (CHF) inclusive VAT.

Rates for non-residents

The Tschuggen Bergoase is also open daily to non-residents by prior arrangement and subject to availability. The rates include free use of the entire Tschuggen Bergoase complete with fitness centre, sauna and steam bath area, relaxation rooms and the water world, as well as bathrobes, towels, refreshments and fruits. Participation in the aqua gym lessons on offer is also included. The Sauna is open to children over the age of 16. Rates subject to change.

1 month
CHF 400

Summer & Winter season
CHF 2'200

Winter season (End of November - April)
CHF 1'500

Summer season (July - September)
CHF 1'000

Winter season without Saturday and Sunday
CHF 1'250

Reservation guarantee

Please note that we need your credit card details to guarantee your booking. Be assured that we will not charge your credit card. It simply serves as a guarantee for your booking until the advance payment reaches our account.

Sauna

  • Sauna is relaxation – please therefore respect the quiet atmosphere
  • Sauna can only be used by guests above the age of 16 years.
  • Think of your health! Leave the sauna immediately if you do not feel well.
  • You should drink a lot before every sauna & steam session as the sweat stimulates renal activity.
  • Do not visit the sauna or steam room with an empty stomach or right after eating.
  • The use of sauna and steam is due to hygienic reasons recommended without bath suits – we provide large towels to respect your privacy.
  • Please take a shower before starting your sauna session. Since dry skin sweats more, you should dry then well.
  • Please always place a large towel (sauna) or a special white pad (steam) on the bench.
  • We do recommend 2 to 3 sessions which should not take longer than 15 minutes.
  • A perfect health effect can be obtained with a strong cooling after sauna or steam.
  • Please have a soothing break in our relaxation area between every sauna or steam session.

Smoking

All public areas and the Tschuggen Spa are non-smoking areas. Have a seat in our quiet Cigar Lounge and enjoy our selection of Cuban and Dominican cigars and cigarillos, accompanied by the perfectly paired cognac, rum or brandy.

Spa Etiquette

We aim to make your stay with us a thoroughly enjoyable experience and trust you will find the following information useful.

  • Please arrive ten minutes before your set appointment so you can begin to relax even before the treatment begins. You can also use the time to inform us of any particular health issues or medical conditions we should know about.
  • If for personal reasons you are unable to attend an appointment, please let us know at least 24 hours prior to the agreed treatment; otherwise 50% of the price will be charged. The full amount will be charged if you miss your appointment.
  • Please note that smoking is not allowed anywhere in the Tschuggen Bergoase. As a courtesy to other guests please make sure your mobile phones are switched off.
  • Please note that for our young guests we offer a seperate kids pool and therefore ask for your kind understanding that children below the age of 4 may not use the main swimming pools.
  • For our younger guests, there is splash hour, which takes place every day from 16:30-17:30. The rest of the time we ask all guests to keep quiet in the mountain oasis.
  • Our aim is to make your dreams come true. If the treatment you are looking for is not listed on our spa menu, please contact the spa reception desk. We will be happy to offer you the individual treatment of your choice.

Spa Opening Times

  • Water world and fitness: 07.00 to 21.00
  • Saunas: 11.00 to 21.00
  • Steam baths: 11.30 to 21.00
  • Treatments and hair salon: 09.00 to 20.00

Sustainability

Together with our staff, we live and breathe sustainability and incorporate it on a daily basis in the Tschuggen Grand Hotel. For us, ecologically sustainable business is a matter of course. In choosing the Green Globe standard, we have opted to participate in a globally recognised certification programme. The Green Globe is awarded to companies in the tourism and events industries whose corporate approach targets the respectful and economical use of resources.

More infos about our sustainability-management plan

Travel cancellation insurance

To avoid unnecessary costs for you, we recommend that you take out travel cancellation insurance.

For any other enquiries please get in touch and we will get back to you as soon as we can.
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